Refund Policy

Effective Date: 1 May 2025

1. Free Tier

• No refund is applicable for the free 1-year access offered via green partner coupons.

2. Paid Subscriptions

• Refunds for paid plans are eligible within 7 days of payment if no customizations have been made or services consumed.

3. How to Request a Refund

Email your request to info@jivanbooking.com with your registered email, account details, and reason.

4. Refund Processing

Approved refunds will be processed within 7–10 business days to the original payment method.